Shipping Policy
Everything you need to know about how we process, dispatch and deliver your order.
Processing Times
All JB3DPD products are manufactured to order and carefully inspected before dispatch.
Orders are normally dispatched within 2 working days. During busy periods or following new product releases, dispatch may occasionally take 3–5 working days. If we anticipate a significant delay, we’ll contact you using the email address provided with your order.
Orders are processed Monday to Friday, excluding UK public holidays.
Shipping Methods
We currently ship using Royal Mail. Shipping costs are calculated at checkout, where you can choose your preferred service.
- Royal Mail Tracked 24
- Royal Mail Tracked 48
Small items, such as stickers, may be sent by Royal Mail First Class Letter and do not include tracking.
Estimated Delivery Times
The estimates below apply after your order has been dispatched.
| Shipping service | Estimated delivery |
|---|---|
| Royal Mail Tracked 24 | 1–2 working days |
| Royal Mail Tracked 48 | 2–4 working days |
| Royal Mail First Class Letter | Usually 1–2 working days |
Delivery times are estimates provided by Royal Mail and are not guaranteed.
Order Tracking
Tracking details are provided for all tracked services. Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information. Tracking usually becomes active within 24 hours of dispatch.
International Shipping
We ship to most international destinations. Orders cannot currently be placed through our website for delivery to countries within the European Union. Customers within the EU can purchase our products through our official eBay store.
International delivery times vary depending on the destination country and local customs procedures.
Customs, Duties & Import Charges
International customers may be required to pay import duties, taxes or customs handling charges when their order arrives. These charges are the customer’s responsibility unless they have already been collected at checkout. For example, in some countries such as the United States, applicable import charges may be collected in advance.
Lost or Delayed Parcels
If your parcel appears to be delayed or lost in transit, please contact us as soon as possible. We’ll work with Royal Mail to investigate the shipment.
Once Royal Mail confirms that a parcel has been lost, we’ll offer either:
- A replacement item; or
- A full refund.
Parcels that could not be delivered because delivery was attempted but no one was available to receive them are not considered lost.
Incorrect Delivery Address
Please ensure your delivery address is correct before completing your order. If an order is returned to us because an incorrect or incomplete address was provided, we can resend it once the additional postage has been paid.
If you no longer require the order, we’ll refund the purchase price less the original shipping costs.
Refused Deliveries
If a delivery is refused and returned to us, we’ll refund the order value less the original shipping costs.
Questions?
If you have any questions about this policy or need assistance with an order, please don’t hesitate to get in touch.