Who We Are

JB3DPD is a UK partnership.

sales@jb3dpd.com

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us using the details above.

Information We Collect

Depending on how you use our website, we may collect:

• Name.
• Billing address.
• Delivery address.
• Email address.
• Telephone number, where provided.
• Order history.
• Customer account information.
• Communications sent through our contact form or email.

When you browse our website, Shopify may also automatically collect certain technical information such as:

• IP address.
• Browser type.
• Device information.
• Cookies.
• Website usage information.

How We Use Your Information

We use your information to:

• Process and fulfil your orders.
• Provide customer support.
• Respond to enquiries.
• Deliver products.
• Process refunds and warranty claims.
• Improve our website and services.
• Meet legal and accounting obligations.
• Detect and prevent fraud.

If you choose to subscribe to marketing communications in the future, we’ll also use your email address to send news, product updates and special offers. You can unsubscribe at any time using the link included in our emails.

Payments

Payments made through our website are securely processed by trusted third-party payment providers, including:

• PayPal.
• Shop Pay.

JB3DPD does not store your full payment card details. Payment providers process your information in accordance with their own privacy policies and security procedures.

Customer Accounts

You may create a customer account on our website or check out as a guest. If you create an account, Shopify stores the account information necessary to provide this service, including your contact details, order history and login credentials.

You are responsible for keeping your account password confidential. Please contact us if you believe your account has been accessed without your permission.

Cookies

Our website uses cookies and similar technologies to operate properly, remember your preferences, support secure checkout and improve your browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how our website functions.

Sharing Your Information

We share personal information only where necessary to operate our business, fulfil your order or comply with legal obligations. This may include:

• Shopify, which provides our ecommerce platform.
• PayPal and Shop Pay, which process payments.
• Royal Mail, which delivers orders.
• Professional advisers, authorities or service providers where required by law or necessary to protect our rights.

We do not sell your personal information.

Data Retention

We retain customer information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes and enforce our agreements.

Where information is no longer needed, we will securely delete or anonymise it where appropriate.

Your Rights

Depending on your circumstances and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information where applicable.
• Object to or restrict certain processing of your information.
• Withdraw consent where processing is based on consent.
• Request a copy of your personal data.

Requests can be made by contacting us using the details in this policy.

Third-Party Services

Our website is powered by Shopify. To operate our business, we also use trusted third-party providers including Shopify, PayPal, Shop Pay and Royal Mail.

These providers process information only where necessary to provide their services.

Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting information over the internet can ever be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with an updated version number and effective date.

Questions?

If you have any questions about this policy or your personal information, please don’t hesitate to get in touch.

sales@jb3dpd.com