Our Approach

Every product is manufactured to order and carefully inspected before dispatch.

Many issues can be resolved quickly by providing fitting advice or sending a replacement component, saving you the inconvenience of returning the entire item.

If a replacement part or repair isn’t appropriate, we’ll arrange a replacement product or refund in accordance with this policy and your statutory rights.

Cancelling Your Order

If you’ve changed your mind about your purchase, you may have the right to cancel your order under the Consumer Contracts Regulations 2013.

Where this right applies, you must notify us within 14 days of receiving your order that you wish to cancel. Once you’ve informed us, you must return the goods within 14 days.

To arrange a return, please contact us by email or through our website contact form before sending anything back.

Returning an Unwanted Item

To be eligible for a refund, returned items must:

• Be unused.
• Be in the same condition as received.
• Include all supplied parts, accessories and components.
• Be packaged appropriately to prevent damage during return transit.

You may inspect the goods as you would in a retail shop, but any handling beyond what is reasonably necessary may reduce the amount refunded where permitted by law.

Customers are responsible for the cost of returning unwanted items.

Refunds for Change of Mind

Once your return has been received and inspected, we’ll process any applicable refund within 1–2 working days.

Refunds are always made to the original payment method used when placing the order.

Where permitted by law, original shipping charges are not refundable. If you selected a delivery service that costs more than our standard shipping option, any additional delivery charges paid for that upgrade are also non-refundable.

Faulty or Defective Products

We take great care in manufacturing every product. However, if you believe you’ve received a faulty item, please contact us as soon as reasonably possible.

To help us assess the issue, we may request photographs or additional information before deciding on the most appropriate solution.

Depending on the nature of the fault, we may offer:

• A replacement part.
• A replacement product.
• A full refund.

If the product is confirmed to be faulty, we’ll either reimburse reasonable return postage costs or arrange an alternative solution.

Items Damaged During Delivery

If your order arrives damaged, please contact us as soon as possible and provide photographs of:

• The damaged item.
• The packaging.
• Any visible damage to the parcel.

Once we’ve reviewed the information, we’ll arrange an appropriate resolution, which may include a replacement or a full refund.

Incorrect Items Received

If we’ve sent you the wrong item, please let us know as soon as possible. We’ll arrange the return where necessary at our expense and either send the correct product or provide a full refund.

Exchanges

If you’ve ordered the wrong item or would like a different product, we don’t offer direct exchanges. Instead, please return the original item, where eligible, and place a new order for the correct product.

Returning Your Item

Please contact us before returning any item. In many cases we can resolve issues quickly without requiring the product to be returned.

Returns sent without prior contact may delay the processing of your refund or replacement.